Terms of service
These terms govern purchases by consumers on www.gualssglass.com (the "Website"), operated by Immekine S.L.U. ("Immekine", "we"), Tax ID B10977478, Calle Pau Claris 138, 7 - 1, 08009 Barcelona, Spain, hola@immekine.com. By placing an order you confirm that you are at least 18 and accept these terms. Last updated: 28 October 2026.
1. Products
We sell glassware (wine, sparkling wine and champagne glasses with coloured details), individually or in packs of 2 or 4; each pack is one product sold at the price shown. Product pages show the main features of each item. Colours may look slightly different on your screen.
2. Prices
Prices are shown in euros (EUR) and include VAT. We deliver within the European Union. Delivery costs are shown before you confirm your order.
3. Ordering
To order, add items to your cart, enter your delivery and billing details, choose a payment method and click the button to place your order. Before confirming you can review and correct your order. We confirm it by email, and the contract is concluded when we send that confirmation. If an item is unavailable we will tell you and refund any payment. The confirmation email is your record of the order.
4. Payment
You can pay at checkout by credit or debit card, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna or bank transfer. Payments are processed by secure third-party providers; we do not see or store your full card details. Orders paid by bank transfer are processed once we receive the payment; if we have not received it within 4 days of your order, the order is cancelled.
5. Delivery
We deliver to EU countries (including the Balearic Islands), except the Canary Islands, Ceuta and Melilla. Orders received before 11:00 (Spanish time) on a working day are dispatched the same day; orders received later are dispatched the next working day. Orders paid by bank transfer count as received when we receive the payment. Delivery options:
| Destination | Carrier | Estimated delivery (from dispatch) | Price |
|---|---|---|---|
| Mainland Spain | SEUR | 24 to 48 hours | Free |
| Balearic Islands | SEUR | 24 to 48 hours | €5 |
| Other EU countries, express | UPS | 4 working days | €10 |
| Other EU countries, standard | Spring | Up to 6 working days | €5 |
Delivery times are estimates, are in working days and count from the day your order is dispatched. Unless we agree otherwise, we deliver without undue delay and no later than 30 days after your order.
Risk of loss or damage passes to you when you, or a person you name other than the carrier, take physical possession of the goods. Glass is fragile: please check the parcel on arrival and, if anything is damaged, take photos and email us as soon as possible (ideally within 48 hours) so we can replace or refund quickly. This does not limit your legal rights.
6. Bespoke projects for businesses
Personalised glassware (custom base and stem colours, painted designs or motifs) is offered to business customers as a bespoke project outside the Website. Each project is agreed directly with us in a separate written agreement covering the design, prototypes, timelines, price and cancellation terms, and these terms do not apply to it. To enquire, write to admin@immekine.com or use the contact form.
7. Right of withdrawal and exchanges
You may withdraw from the contract within 14 days without giving a reason. The period ends 14 days after the day you, or a person you name other than the carrier, receive the goods (the last item, if delivered separately).
- How to withdraw: use the "Withdraw from contract" function on the Website (https://www.gualssglass.com/pages/withdrawal), or email hola@immekine.com, or use the model form below. We will confirm receipt of your withdrawal. It is enough to send your notice before the period ends.
- Returning the goods: use the prepaid carrier label that we provide, without undue delay and within 14 days of your notice. The return cost is €3 from mainland Spain, €8 from the Balearic Islands and €6 from other EU countries, deducted from your refund. Returns travel at your risk, so please pack carefully, as glass is fragile. You are liable only for loss of value caused by handling beyond what is needed to check the goods. Return address: Calle Menéndez Pelayo 14, P.1 PTA.3, Vilafranca del Penedès (Barcelona), Spain.
- Refund: we refund all payments, including standard delivery costs (but not the extra cost of a more expensive delivery option you chose), to your original payment method within 5 days after we receive the goods and confirm their condition, and in any case within the legal time limit.
- Exchanges: exchanges are free of charge (return label and delivery of the replacement). Request one at hola@immekine.com within the same 14-day period; we send the replacement once we receive the returned item. If the replacement you ask for is not available, we will tell you so you can choose another item or a refund. If you choose a refund instead of an exchange, the return cost is not deducted.
Model withdrawal form (optional): To Immekine S.L.U., Calle Pau Claris 138, 7 - 1, 08009 Barcelona, Spain, hola@immekine.com: I hereby give notice that I withdraw from my contract for the following goods: [item(s)], ordered on [date], received on [date]. Name: [●]. Address: [●]. Signature (only if on paper): [●]. Date: [●].
8. Legal guarantee
Our goods are covered by the legal guarantee of conformity of your country of residence: at least two years from delivery for new goods under EU law (three years in Spain). If an item is defective or does not match your order, email hola@immekine.com with your order number and photos. We bear the cost of returning defective or wrongly delivered items. We will repair or replace the item and, where that is not possible or fails, reduce the price or refund you as your national law provides. The guarantee does not cover damage caused by misuse, accidents or normal wear.
9. Customer service, complaints and disputes
Contact us at hola@immekine.com, +34 618 249 086 or through the contact form (https://www.gualssglass.com/pages/contact). Complaint forms are available on request. We have not committed to use an alternative dispute resolution body. EU consumers can get free help from the European Consumer Centre in their country (ECC-Net).
10. Governing law and courts
These terms are governed by Spanish law, without removing the mandatory consumer protection rights of your country of residence. You may bring proceedings before the courts of your place of residence. Before going to court, we will both try in good faith to settle the matter directly, as Spanish law requires where applicable.
11. Other
The terms in force when you place your order apply to that order. If a provision is found invalid, the rest remains in force. Our use of your personal data is explained in our Privacy policy. These terms may be provided in several languages for convenience; in case of discrepancy, the English version prevails, without prejudice to mandatory consumer rights.