This page explains how we ship orders and how you can pay on www.gualssglass.com (the "Website"), operated by Immekine S.L.U. ("Immekine", "we"). It is part of our Terms & conditions of sale; if there is any difference, the Terms & conditions prevail.
1. Where we deliver
We deliver to all EU countries, including the Balearic Islands. We do not deliver to the Canary Islands, Ceuta or Melilla, or to countries outside the European Union. If your address is not accepted at checkout, we cannot deliver to it.
2. Delivery options and prices
| Destination | Carrier | Estimated delivery (from dispatch) | Price |
|---|---|---|---|
| Mainland Spain | SEUR | 24 to 48 hours | Free |
| Balearic Islands | SEUR | 24 to 48 hours | €5 |
| Other EU countries, express | UPS | 4 working days | €10 |
| Other EU countries, standard | Spring | Up to 6 working days | €5 |
Delivery costs are always shown before you confirm your order. Prices include VAT, and because we only deliver within the EU, you do not pay customs duties.
3. Dispatch and delivery times
- Orders received before 11:00 (Spanish time) on a working day are dispatched the same day; orders received later are dispatched the next working day. Orders paid by bank transfer count as received when we receive the payment.
- Delivery times in the table above are estimates, not guaranteed dates. They are in working days and count from the day your order is dispatched.
- Unless we agree otherwise with you, we deliver without undue delay and no later than 30 days after your order.
- When your order is dispatched, we send you a shipping confirmation by email.
If your parcel has not arrived within the estimated time, write to hola@immekine.com with your order number and we will check it with the carrier.
4. Receiving your parcel
- Please check that the delivery address is correct before you place your order. If you notice a mistake afterwards, email hola@immekine.com immediately and we will try to correct it before dispatch.
- You can designate another person to receive the parcel. Risk of loss or damage passes to you when you, or that person, take physical possession of the goods.
- If the carrier cannot deliver your parcel, contact us as soon as possible so we can arrange a solution.
- Glass is fragile. Please check the parcel on arrival. If anything is damaged, take photos and email hola@immekine.com as soon as possible, ideally within 48 hours, so we can replace or refund quickly. This does not limit your legal rights.
5. Payment methods
You can pay at checkout by:
- Credit or debit card
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Klarna
- Bank transfer
All prices are in euros (EUR) and include VAT.
Security. Payments are processed by secure third-party providers. We do not see or store your full card details. We may carry out security checks on orders to prevent fraud; see our Privacy policy for how your data is used.
Klarna and other providers. Some payment providers apply their own terms and eligibility conditions, which are shown when you choose the method.
Bank transfer. Payment instructions are provided when you choose this method. Your order is processed once we receive the payment. If we have not received it within 4 days of your order, the order is cancelled.
Failed payments. If a payment is declined or fails, your order is not confirmed. You can try again or choose another payment method.
Order confirmation. We confirm your order by email, and the contract is concluded when we send that confirmation. The email is your record of the order.
Refunds. Refunds are made to the original payment method. See our Returns & exchanges page for details.
6. Questions
Write tohola@immekine.com, call +34 618 249 086 or use the contact form (Contact Page & Support).
This page may be provided in several languages for convenience; in case of discrepancy, the English version prevails, without prejudice to mandatory consumer rights.